About Us
City Spatique Day Spa is committed to providing the highest quality spa services at affordable prices.
Our highly trained staff wishes to provide every client with outstanding service in order to obtain high client retention and satisfaction. Our company is based on the belief that our customer's needs are of the utmost importance.
A high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
City Spatique Policy: Appointment Payment & Cancellation Terms
At City Spatique, we are committed to providing a serene and high-quality experience for all our clients. To ensure fairness and efficiency, we have implemented the following policies for appointments, payments, and cancellations:
1. Appointment Payment Policy:
• A valid credit or debit card is required to secure all appointments.
• Your card will be automatically charged 48 hours prior to your scheduled appointment time.
• If the card on file is declined, the appointment will be automatically canceled, and the time slot will be released. It is the client’s responsibility to ensure payment information is up-to-date to avoid disruptions.
• By scheduling an appointment, you authorize City Spatique to process the payment according to this policy.
2. Cancellation and Refund Policy:
• Cancellations or rescheduling requests must be made at least 48 hours before your appointment to avoid charges.
• For appointments scheduled on a Tuesday, cancellations must be made by 5:00 PM on the Saturday prior, as we are closed on Sunday and Monday.
• Appointments canceled within 48 hours of the scheduled time are non-refundable, and no exceptions will be made, including emergencies.
• Refunds or credits will not be issued for missed appointments or same-day cancellations.
3. Late Arrivals:
• Clients arriving late to their appointment may receive a shortened service to respect the next client’s booking. The full price of the original service will still be charged.
• Arrivals later than 15 minutes will be considered a missed appointment.
4. No Exceptions Policy:
• To maintain fairness and consistency for all clients, no exceptions will be made to these policies. This includes unforeseen emergencies or personal circumstances.
5. Respecting Our Team’s Time:
• These policies allow us to manage our schedule effectively and offer the best possible experience for everyone.
6. Confirmation of Policies:
• By booking an appointment, you acknowledge and accept City Spatique’s payment and cancellation policies.
• By accepting these terms, you authorize City Spatique to charge the card on file 48 hours before your scheduled appointment.
If you have any questions or concerns about these policies, please don’t hesitate to contact us. We look forward to providing you with a relaxing and rejuvenating experience!
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.