City Spatique

Service Policy

City Spatique Policy: Appointment Payment & Cancellation Terms

At City Spatique, we are committed to providing a serene and high-quality experience for all our clients. To ensure fairness and efficiency, we have implemented the following policies for appointments, payments, and cancellations:
    1.    Appointment Payment Policy:
      •   A valid credit or debit card is required to secure all appointments.
      •    Your card will be automatically charged 48 hours prior to your scheduled appointment time. Gratuity not included with charge.
      •   If the card on file is declined, the appointment will be automatically canceled, and the time slot will be released.
      •   By scheduling an appointment, you authorize City Spatique to process the payment according to this policy.
There is a 4% service charge on all debit/credit cards.
    2.    Cancellation and Refund Policy:
      •   Cancellations or rescheduling requests must be made at least 48 hours before your appointment to avoid charges.
      •   For appointments scheduled on a Tuesday, cancellations must be made by 5:00 PM on the Saturday prior, as we are closed on Sunday and Monday.
      •   Appointments canceled within 48 hours of the scheduled time are non-refundable, and no exceptions will be made, including emergencies.
      •   Refunds or credits will not be issued for missed appointments or same-day cancellations.
    3.    Late Arrivals:
      •   Clients arriving late to their appointment may receive a shortened service to respect the next client’s booking. 
      •   Arrivals later than 15 minutes will be considered a missed appointment.
    4.    No Exceptions Policy:
      •   To maintain fairness and consistency for all clients, no exceptions will be made to these policies. This includes unforeseen emergencies or personal circumstances.
    5.    Respecting Our Team’s Time:
      •  These policies allow us to manage our schedule effectively and offer the best possible experience for everyone.
    6.    Confirmation of Policies:
      •   By booking an appointment, you acknowledge and accept City Spatique’s payment and cancellation policies.
      •   By accepting these terms, you authorize City Spatique to charge the card on file 48 hours before your scheduled appointment.

 If you have any questions or concerns about these policies, please don’t hesitate to contact us. We look forward to providing you with a relaxing and rejuvenating experience!